His point is what I've been advocating for a while now. IT should be delivering business value. Does your IT department deliver value to the business, or do they just keep the computers from breaking?
When was the last time your IT department came up with an idea that transformed your business?
Find the article here: http://blogs.hbr.org/cs/2013/04/corporate_it_and_the_conversat.html
Find the article here: http://blogs.hbr.org/cs/2013/04/corporate_it_and_the_conversat.html
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